The path a call takes to reach your dashboard.
CoreSpeak is not a chatbot. It is voice and software infrastructure connected to your phone line. Here is every stage a single call goes through.
Seven stages
The strips on the right show the record at each stage of a sample dental clinic call.
Incoming call
The call is forwarded from your business line to CoreSpeak. When the assistant takes over is something we agree on together during setup.
The record at this stage
- Request
- pending
- Day
- pending
- Time
- pending
- Name
- pending
- Phone
- pending
- Status
- Call in progress
Greeting
The assistant answers with your business name, introduces itself as a voice assistant and says the call is being recorded.
The record at this stage
- Request
- pending
- Day
- pending
- Time
- pending
- Name
- pending
- Phone
- pending
- Status
- Call in progress
Dialogue
The caller explains what they need in their own words. The assistant tells a booking from a question, a change or a cancellation, and answers using the information your business has provided.
The record at this stage
- Request
- Diş temizliği
- Day
- pending
- Time
- pending
- Name
- pending
- Phone
- pending
- Status
- Call in progress
Collecting details
The fields a booking needs are filled in one by one: service, day, time, full name and phone number. The day and time are agreed with the caller.
The record at this stage
- Request
- Diş temizliği
- Day
- Salı
- Time
- 14:30
- Name
- Zeynep Aksoy
- Phone
- 0532 ••• •• 47
- Status
- Call in progress
Explicit confirmation
The assistant sums up everything in one sentence and asks the caller to confirm. Nothing is final until they do.
The record at this stage
- Request
- Diş temizliği
- Day
- Salı
- Time
- 14:30
- Name
- Zeynep Aksoy
- Phone
- 0532 ••• •• 47
- Status
- Confirmed
Record
The confirmed appointment goes into the calendar. If the date could not be settled, the record lands as 'undated' instead of getting lost.
The record at this stage
- Request
- Diş temizliği
- Day
- Salı
- Time
- 14:30
- Name
- Zeynep Aksoy
- Phone
- 0532 ••• •• 47
- Status
- Confirmed
Dashboard
The record appears in your dashboard with the call transcript and recording. Your team updates its status: confirmed, completed or no-show.
The record at this stage
- Request
- Diş temizliği
- Day
- Salı
- Time
- 14:30
- Name
- Zeynep Aksoy
- Phone
- 0532 ••• •• 47
- Status
- Confirmed
In the calendar: Tue 14:30
When the assistant can't answer
The assistant is set up not to guess about things your business has not defined. It transfers the call to the number you choose, or takes the caller's note and passes it to your dashboard.
You decide which topics are transferred and which are left as notes.
How setup works
- 01
Discovery call
We talk through your call volume, services and opening hours.
- 02
Business information
We define your services, hours, frequent questions and the transfer number.
- 03
Line and test calls
The line is forwarded and scenarios are tried out with test calls.
- 04
Going live
The assistant starts taking calls, and we review the records together in the first days.
How long setup takes and how the line is forwarded depend on your current phone setup and are settled in the discovery call.