Repair requests are captured in full while your technicians are out.
In technical service, whoever would answer the phone is usually on site. CoreSpeak takes down the fault, collects what a visit needs in a fixed order and the job appears in your team's calendar.
From fault report to calendar
01
Fault report
Device, fault and any error code are taken; the code is read back to the caller to confirm it.
02
Time window
A convenient time window is agreed and confirmed with the customer.
03
Calendar
The job shows up in the dashboard's week view, on the right day and window.
- Device / brand
- Kombi
- Fault
- Sıcak su yok
- Error code
- F28
- Area
- Kadıköy
- Time window
- Per 10:00–12:00
- Customer
- Kerem Er
- Phone
- 0505 ••• •• 63
- Status
- Service ticket created
Sample records with fictional names. Field values stay in Turkish, as the caller said them.
Weekly view
Service jobs appear in the dashboard's week view by day and time window, with the district on each job.
MonTueWedThuFriSatMorning 09–12Midday 12–15Afternoon 15–18
Air conAtaşehir
DishwasherAtaşehir
BoilerKadıköy
BoilerAtaşehir
BoilerKadıköy
Air conKadıköy
Washing machineÜsküdar
FridgeÜsküdar
What the assistant asks
The order is the same on every call, and no ticket is opened with details missing.
- 1Device type and brand
- 2Description of the fault
- 3Error code on the display, if any (read back to the caller to confirm)
- 4District
- 5A convenient time window
- 6Full name and phone number
- 7Summary and confirmation
Other frequent calls
- “When is the technician coming?”
- The assistant passes the question and the caller's details to your team as a note, and your team gets back to them.
- “Is this covered by warranty?”
- It only passes on the warranty information your business has defined; if unsure, it takes a note.
- “How much will it cost?”
- If a fee is defined it quotes it; otherwise it takes a note so your team can call back.