Reservation requests don't get lost when reception is busy.
Hotel phone traffic rises in the evenings and in high season. CoreSpeak answers frequent questions with your hotel's own information, collects reservation requests in full and passes them to your team.
Most questions come up again and again
The assistant answers these from the hotel information defined during setup.
- Check-in and check-out timesHotel info
- BreakfastHotel info
- ParkingHotel info
- PetsHotel info
- Airport transferHotel info
- Location and directionsHotel info
Hotel information
- Check-in
- 14:00
- Check-out
- 12:00
- Breakfast
- Included, 07:30–10:30
- Parking
- Free, limited spaces
- Pets
- Not allowed
21:47, a reservation request
The assistant records the request in full without committing to availability or price; your reservations team follows up in the morning from a single list.
- Check-in
- 14 Kasım
- Check-out
- 16 Kasım
- Guests
- 2 yetişkin
- Room preference
- Deniz manzaralı
- Guest
- M. Yıldız
- Phone
- 0533 ••• •• 18
- Status
- Sent to team
Sample records with fictional names. Field values stay in Turkish, as the caller said them.
Handing over to your team
- When reception is staffed
- Calls on the topics you choose go straight to reception; the assistant only answers and routes.
- When reception is busy or at night
- The assistant answers from your hotel information and leaves requests and notes in the dashboard.
Which behaviour applies at which hours is agreed with your hotel during setup.
Good to know
- The assistant speaks Turkish.
- The assistant does not confirm bookings itself; it passes requests to your team.
- If you need a connection to your reservation system, we look at it in the discovery call.